2020-21 FGCU Basketball Ticket and Donation FAQ
Q: What date is the priority renewal deadline for basketball season ticket seat retention, as well as Eagles Club annual contributions for Priority Points calculation?
A:
August 14 is the priority renewal date for basketball season ticket seat retention, as well as your Eagles Club contributions for Priority Points calculation.
However, payment plan options are available for both which allows you to spread out your payments. Contact a staff member with questions or for more details.
Q: How can I renew my basketball season tickets and Eagles Club Membership?
A: You may renew your season tickets and make your Eagles Club Annual contributions online
via FGCUTickets.com or over the phone by contacting a staff member at
239-590-7145 (ticket office) or 239-590-7107 (Eagles Club).
Q: How can I view my basketball renewal application?
A: Renewal applications will be available to be viewed online by selecting “Season Renewal Application” under the “Tickets” heading of your “My Account” page.
This page may be accessed by logging into your online account at FGCUTickets.com in June or through your renewal email after July 1.
Q: Can I change or add a payment plan for my season tickets?
A:
Yes. Following your initial renewal, you may change or add payment plans
by contacting a staff member at 239-590-7145 (ticket office) or 239-590-7107 (Eagles Club).
Q: Can I mail a check for my season tickets or Eagles Club contribution?
A:
While we strongly encourage calling with payment information or paying online, the university mail system is still open and operating on a modified schedule. Delays are expected in deliveries.
Q: If I do not or cannot order basketball season tickets by August 14, can I still order season tickets at a later date? Will my seat locations be available after August 14?
A:
Yes. Season tickets will be available to purchase after August 14. Seat locations and availability will vary based upon the renewal relocation process.
Specific seat locations may not be available for the 2020-21 season after the July 1st deadline.
Q: What if COVID-19 impacts part of or all of the basketball seasons?
A: While it is too soon to speculate, if the 2020-21 men’s and women’s seasons were to be impacted,
we have made temporary changes to our refund policy to provide the following options for your season tickets and mini-plans:
- An account credit applied towards the 2021-22 season
- Donate the funds towards athletics scholarship's to support Student-Athletes
- Receive a refund, prorated or full, contingent on the number of games impacted
Q: If I renew my ticket packages and subsequently have to cancel my order in 2020-21 for reasons related to COVID-19, will I be eligible for a refund?
A:
Yes. If your ability to pay for your order or attend games is impacted by reasons related to COVID-19, any ticket payments already made for impacted games will be eligible for the above refund options
provided that you notify the FGCU Ticket Office before the impacted games take place. Related tickets will be voided and may be sold to other customers.
Q: Is my Eagles Club annual contribution refundable?
A:
Annual contributions to the Eagles Club are non-refundable. These Eagles Club Members donations provide scholarship support to over 300 FGCU Student-Athletes, regardless of any impacts there may be on basketball or any other sports seasons. The Student-Athletes are still taking classes and rely on the generous support for their scholarship needs.
Please contact the Eagles Club if you have any specific questions.
Q: What changes will COVID-19 have on attending games at Alico Arena?
A:
FGCU Athletics, in conjunction with the State University System,
will follow recommended and required procedures outlined by local, state, and federal government officials. Though it is too early to speculate on specifics, any changes to the guest experience and game day operations will be communicated as they are known in advance of the season.
Q: If I request a new seat location or purchase a new ticket package, when will I receive my basketball 2020-21 seat selection appointment time?
A:
For all full season renewal orders that request relocation,
and new orders received by July 1, seat selection appointment
times will be emailed around August 7 and will be
scheduled based on Eagles Club Priority Points rank, then by price level ordered, then by date of purchase. For
mini-plans, game selection and seat assignment appointment times will be
sent by September 3 and priority will be based on package size, then by price level ordered, then by date of purchase.
Q: When will the 2020-21 basketball seat selection process begin?
A: The seat selection process will begin
around August 24 for full season ticket packages and
around September 15 for mini-plan purchasers.
Q: What is the best way for me to reach the Athletics Ticket Office or Eagles Club if I have questions or need assistance?
A: The Eagles Club and Ticket Services Staff are all working remotely during this time, but you may still reach staff members via phone and email.
Office hours are Monday-Friday, from 9:00 a.m. to 5:00 p.m.
CONTACT INFORMATION:
Athletics Ticket Office
Phone: 239-590-7145
Email: tickets@fgcu.edu
Eagles Club
Phone: 239-590-7107
Email: eaglesclub@fgcu.edu
